The following General Terms and Conditions provide the legal framework for using the AZ Sport websiteand the AZ Stretch App.
Therefore please carefully read these General Terms and Conditions.
Last revised: November 2021
1.1 Contract partners and contract subject matter
These General Terms and Conditions provide the basis for the user agreement resulting between you and us, AZ SPORT MOBILE APPLICATIONS, SAS, 5 rue Hippolyte Mulin, 92120 Montrouge, (hereinafter “Us” or “We”). The contract subject matter is the free or paid use of services offered by Us on the websiteor the AZ Stretch App (hereinafter individually referred to as an “AZ Stretch Service” or, collectively, as the “AZ Sport Services” or, generally, “AZ Sport”).
1.2 Additional terms and conditions
We reserve the right to make your use of certain AZ Sport Services subject to additional terms and conditions. We will notify you before using such additional terms and conditions.
2. Health Requirements
You will use the AZ Sport Services at your own risk.
Anytime you use the AZ Sport Services you must be in good health. If you have any known preexisting illnesses or health conditions, please first consult a physician before you begin to use the AZ Sport Services. This is particularly important if you suffer from any cardiovascular conditions, spinal and/or joint problems, or other health limitations that limit your athletic performance.
Please do not use the AZ Sport Services if, for example, you experience considerable pain, general malaise, shortness of breath, nausea, or dizziness. In such cases please consult your physician before you begin or continue to use AZ Stretch.
3. Participation Requirements
To open a user account and to use the AZ Sport Services you must be at least 18 years old and have full legal capacity.
4. Conclusion of Contract, User Account
4.1 Registration process
In the alternative, you can also register with your Facebook account. In that case, the registration process will be complete once you have entered the account information for your Facebook account and have clicked the “Confirm” button. You can also register with your Google account. In that case, the registration process will be complete once you have entered the account information for your Google account and have clicked the “Confirm” button.
How a user agreement will be concluded depends on how you first register and whether you sign up for any additional, paid services.
4.2 Registration online at www.azsport.app
If you register on our website, a user agreement between you and Us will result after you have completed the registration process.
4.3 Registration via mobile apps
If you want to register through the AZ Stretch App, a user agreement will result according to the rules of your app store. As a general rule, a binding contract will result at the moment you click on the “Install” button in the store and you enter your password. To use the AZ Sport Services, you must however still open a user account through the AZ Stretch App.
4.4 Conclusion of contract for paid subscription
You can activate additional services by purchasing a paid subscription. If you purchase additional services on our website www.azsport.app, a binding contract will result when you click on the “Buy Now” button or a comparable button and you have successfully entered your payment information. If you purchase additional services through your AZ Stretch App, a subscription agreement will result when you click the “Buy Now” button during an in-app purchase or a comparable button and when you have entered your password for the App Store, if required.
4.5 Correction of input errors
If you wish to purchase a subscription on our website, you may cancel the transaction at any time. You can also correct any input errors until you have successfully input your payment information.
If you want to purchase a subscription by in-app purchase through your AZ Stretch App, you will pay for the service through the account with your app store. Therefore please contact your app store if you want to correct any input errors.
5. Contract Terms
5.1 User agreement
The user agreement between you and Us that results when you open a user account will remain in effect for an indefinite term and will end when you delete the AZ Stretch App and terminate the user agreement.
Our subscriptions have different minimum contract terms. All subscriptions will be automatically renewed for the time period of the selected minimum contract term until either you or We terminate the subscription. You may however opt out of the automatic renewal of your subscription at any time by choosing the appropriate settings in the account with your app store.
6. Right of revocation
If you have a legal right of revocation, please read the following information about how you can exercise this right and what revocation will mean for you.
6.1 Information about revocation
If you have a legal right of revocation, this right will come into existence as soon as you enter into a user agreement or subscription agreement with us.
You may revoke the contract within 14 days of the contract date for any or no reason, in which case the contract will be unwound.
To exercise your right of revocation, you must clearly notify Us (e.g., by letter, telefax, or e-mail) that you no longer wish to be bound by the contract. For this purpose you may, but do not have to, use the attached standard revocation form. Any clear notice will suffice. If you exercise this option, We will confirm receipt of your notice of revocation (e.g., by e-mail). Your notice of revocation will be timely as long as you send it before the revocation period has expired. Please address any notice of revocation to the following address:
AZ SPORT MOBILE APPLICATIONS, SAS
5 rue Hippolyte Mulin, 92120 Montrouge
6.2 Consequences of revocation
If you revoke the contract, the contract will be unwound. You will receive a refund for any payments you have already made for the revoked contract. We will issue the refund at the latest 14 days after We receive your notice of revocation. The refund will be made by the same method you used for the original transaction, unless We expressly agree otherwise with you.
If you have requested that services begin during the notice period for revocation, you must compensate Us in a reasonable amount for any services you have already received. This will be a prorated amount of the total amount due for the booked service, based on the time period from the start date of service until the date you provide Us with notice of revocation.
6.3 Standard form for notice of revocation
You may use the following form for your notice of revocation.
Please be sure to always tell Us which AZ Sport service you wish to revoke. You can simply send Us an e-mail to
You can also mail your notice of revocation to the following address:
AZ SPORT MOBILE APPLICATIONS, SAS
5 rue Hippolyte Mulin, 92120 Montrouge
You can copy and paste into an e-mail or print out the following text for your notice of revocation:
I/We () hereby revoke the contract for the purchase of the following product ()/the following service () made by me/us():
Ordered/received on (*)
Name of consumer (...)
Address of consumer (...)
(*) please delete inapplicable alternative
7.1 User agreement
You may cancel your user account at any time for any or no reason and thereby also terminate your user agreement in its entirety.
To do so, you must send Us an e-mail to, so that We can erase your user data. Please note that after your user account has been canceled all content and workout performance data will or may be erased by Us and you will no longer have access to content you have already purchased.
If at the time you cancel your account you still have a valid subscription, any amount you may already have paid for the subscription will not be refunded – either in whole or in part.
We have the right to terminate the user agreement for any or no reason in text form with two weeks’ prior notice, however not before the end of the minimum contract term or the end of the applicable renewal term of your subscription.
You may terminate your subscription at any time for any or no reason effective as of the end of the minimum contract term or the end of the applicable renewal term.
Subscriptions purchased by in-app purchase must be canceled by changing the appropriate settings in the app store where you bought the subscription. If your subscription fee is collected by iTunes, We ask, notwithstanding the above, that for technical reasons you comply with a notice period of 24 hours to the end of the minimum contract term or the end of the respective renewal term. After cancellation of your subscription your user account and any other subscriptions will continue unless and until you also cancel such additional subscriptions.
Current in-app subscriptions cannot be terminated during the contract term.
In the alternative, you may also send Us an e-mail toor send Us a letter by regular mail if you purchased the subscription on the website.
We have the right to cancel any subscription at the end of the minimum contract term or the end of the applicable renewal term by providing you with two weeks’ prior notice in text form.
7.3 Termination for good cause
Irrespective of the foregoing provisions, either party has the right to terminate contracts for good cause. In particular, We have the right to terminate the user agreement or your subscription with immediate effect and to cancel your user account if you have seriously or repeatedly breached provisions of the user agreement and/or these General Terms and Conditions or if you are behind with payment despite demand.
8. AZ Sport Services
You may download and use the AZ Stretch App free of charge. You will receive access to your “Coach” and available workouts as part of a paid subscription.
When you download and use the AZ Stretch App, in particular through third-party networks or in other countries, you may incur transmission charges of your Internet service provider.
We strive to provide you with uninterrupted operation of the AZ Sport Services and to make those services available as continuously as possible. We advise you however that full or uninterrupted availability is technically impossible, and We make no warranty for uninterrupted operation or any particular availability.
Our applications are continuously updated and adjusted for your security and for the stability of our applications. As a result, system requirements may change. We assume no obligation to make available to you any application (such as the AZ Stretch App) that will be functional on your terminal device at all times, if functionality on your terminal device should be limited by technological changes.
We reserve the right to change our business model at any time and, for example, to provide any or all AZ Sport Services only in exchange for payment. You will then have the option to decide whether you wish to continue using the AZ Sport Services in exchange for payment or stop using the AZ Sport Services. Any such changes will have no effect on existing subscriptions until the end of the contract term.
Our understanding of human health and athletic performance is evolving on a continuous basis. This may affect how workouts are evaluated. Even though our workouts are based on current studies and findings, We make no guarantee that our workouts are in conformity with current research results or findings.
Please note that you may need certain tools or workout equipment to be able to fully use some AZ Sport Services. Such tools or equipment are not part of the AZ Sport Services and, if needed, must be purchased separately by you at your own cost.
9. Rights and Obligations of the User
The AZ Sport Services are offered exclusively to consumers. This means you may not use the AZ Sport Services for business or other commercial purposes.
You may not allow any third parties to use your user account, and you are not permitted to use paid services simultaneously on multiple terminal devices, unless such use is expressly permitted under the terms of the offered service; allow any third parties to access or perceive the AZ Sport Services, e.g., an undefined group of people by using the services in a public area (e.g., movie theaters, theaters, exhibitions, showrooms, hotels, bars, restaurants, or other public areas); make accessible or transfer to any third parties access data transmitted or used for authentication or identification purposes; circumvent any access control systems for paid services or take any other action to use services without authorization; introduce into our IT systems any viruses, worms, Trojan horses, or other malware that may jeopardize or impair the functionality of the AZ Sport Services; or transfer or assign any rights or obligations under your contract with Us to any third parties. When using the AZ Sport Services you must also comply with the terms of contracts with third parties, in particular contracts with the app store or your Internet service provider.
To guarantee smooth communication with you, We ask that you include our e-mail address in the list of trusted senders at your email provider.
Prices and Payment Terms
Our prices differ from country to country. If you decide to purchase a subscription, the price that counts for you will be shown in the AZ Stretch App or on the website.
Please check the website www.azsport.app for current prices/subscription models and for available services. All quoted prices are exclusive of applicable value-added tax.
We reserve the right to change prices at our sole discretion. Any price changes will however have no effect on subscriptions you have already purchased.
10.2 Collection of fees
Fees for a subscription are collected in advance for the applicable minimum contract term when the subscription agreement is concluded. If the subscription is automatically renewed, the fee will be collected in advance at the beginning of the applicable renewal term. Different terms apply if the subscription fee is collected through iTunes; in that case, the fee will be collected already 24 hours prior to the beginning of the applicable billing period.
10.3 Payment methods
If you book paid AZ Sport Services by in-app purchase, you will be charged by the app store. Please inquire with the app store which payment methods are available to you. If you book paid AZ Sport Services on our website www.azsport.app, you will be shown a list of currently accepted payment methods during the ordering process from which you may choose. If payment is declined for reasons for which you are responsible (e.g., because the amount paid is not covered by funds in your account or because the limit of your credit card has been exhausted), We have the right to charge you for any costs and/or expenses actually incurred by Us as a result.
We reserve the right not to offer certain payment methods and to refer you to other payment methods if there is a valid reason for doing so.
10.4 Payment default
We reserve the right to pursue additional remedies that may be available to Us as a result of your payment default.
10.5 Coupon codes & promotions
To redeem your coupon either (a) apply the code to your order in your cart or (b) your code may be applied automatically in the cart. Any coupon code can not be applied to past orders retroactively, can not be used in conjunction with other discounts or coupon codes and may only be applied to one order. We may at our absolute discretion restrict who may enter into promotions for any reason.
Responsibility for Content and Services
11.1 No responsibility for third-party content or services
The AZ Sport Services may include links to websites or apps of third-party providers. In some cases, content made available by third parties may be shown or the AZ Sport Services may enable you to use additional services of third parties. We strive to design our applications in such a way that this will be readily apparent to you. All content and/or services of third-party providers are subject to the applicable terms, conditions, and rules of such third-party providers. We hereby expressly disclaim any responsibility or liability for content or services of third parties. You are personally responsible for making sure that you do not violate the terms and conditions of such third-party providers.
11.2 No responsibility for user-generated content
You are personally responsible for all content you upload using the AZ Sport Services. We do not endorse or review such content.
11.3 Responsibility of the user for violations of law
When posting or making available your own content, you must comply with all applicable laws and other regulations that are applicable in the country in which you are using our AZ Sport Services. Whether or not prohibited by criminal law, you are generally prohibited from making available content of a pornographic, sexual, violent, racist, inflammatory, discriminatory, offensive and/or defamatory nature.
In addition, it is your responsibility to make sure that you infringe no third-party rights, including, without limitation, privacy or publicity rights of third parties and intellectual property rights of third parties (e.g., copyrights, trademark rights, etc.). In this connection, We advise you that you must also, and in particular, own the necessary rights to your profile image and to any other photos you upload.
We may at any time remove and erase any content that is unlawful or violates the aforementioned principles. If you violate the aforementioned principles, We also have the right to send you a warning that We will suspend your user account or terminate the user agreement for good cause in its entirety in accordance with Section 7.3.
In the event that you have wrongfully (negligently or intentionally) violated any of the principles in Section 11.3, you are obligated to indemnify Us from and against any claims of third parties that may be brought as a result of such violations. We further reserve the right to claim damages and to pursue other remedies.
12.1 Applicable law
Any claims for defective service will be governed by applicable law. Your rights as a consumer remain unaffected.
12.2 No warranty
We make no representations or warranties that by using the chosen AZ Sport Service you will reach your workout goal or achieve any other results.
13.1 General provisions
When using our AZ Sport Services you will be shown workout instructions (e.g., for certain exercises and workouts). You must follow those instructions at all times as otherwise there will be an injury and/or health risk.
If you use any tools or equipment for exercises, you are fully responsible for making sure that such tools and/or equipment work properly and are installed and/or set up properly.
You are obligated to heed our health notices in Section 2.
13.2 Liability for free services
In case of free services, our liability, whatever the legal basis, is limited exclusively to damages resulting from intentional or grossly negligent actions or omissions or from a lack of warranted qualities. Our liability for intentional actions or omissions is generally unlimited. Our liability for gross negligence or a lack of warranted qualities is limited to reasonably foreseeable damages. In all other cases any liability on our part is excluded.
13.3 Liability for paid services
In case of paid services, our liability, whatever the legal basis, is generally unlimited for damages resulting from intentional or grossly negligent actions or omissions or from a lack of warranted qualities.
If We breach any material contractual obligations due to ordinary negligence, our liability is limited to reasonably foreseeable damages. A contractual obligation is material within the meaning of the foregoing sentence if its performance is necessary for achieving contractual purposes and if you, the consumer, may reasonably rely on its performance.
Our liability for wrongful harm to life, limb, or health remains unaffected by the foregoing limitations.
In all other cases any liability on our part is excluded.
13.4 Liability of our employees
The above limitations of liability (see Sections 13.2 and 13.3) also apply for the benefit of our employees and agents.
13.5 Product liability
Any claims under the French Product Liability Act remain unaffected by the aforementioned exclusions or limitations of liability.
14. Licensed Rights
14.1 AZ Sport content
The services offered by Us in some cases include copyright protected or otherwise protected content to which We own the necessary rights. For example, the AZ Stretch App is a copyright protected software program.
To the extent necessary for achieving the contractual purpose, We hereby license to you a non-exclusive, non-transferable right to use such protected content for non-commercial purposes in accordance with the terms of the contract. Note that you are prohibited from disseminating or making such content publicly available, e.g., on websites. Neither the AZ Stretch App nor its content may be leased or otherwise transferred to any third parties by you. You may not decompile, alter, or edit the app except as permitted by law.
Licensed rights will lapse if and when you no longer have access to the relevant service (e.g., after your subscription has been terminated) or when the user agreement has ended. In the event of any violation of these provisions, We will have the right to terminate the agreement for good cause without notice in accordance with Section 7.3.
14.2 Content uploaded by user
To ensure that the AZ Sport Services will at all times be fully operational, We need to be able to use, at any time, at any place, and without limitation, all content uploaded by the user. You therefore hereby license to us, throughout the world, in perpetuity and without limitation, non-exclusive rights to all protected content that is uploaded by you. We may sublicense these rights to third parties, which shall include, without limitation, the rights to reproduce, disseminate (by wirebound or wireless means), make available or communicate to the public, and edit protected content (for example, by changing the image resolution or image size for technical reasons). You further hereby license to Us the right to make all content uploaded by you also available to other users, provided that this is done within the scope of the contractual purpose (for example, by reporting your copyright protected messages to the coach or other users).
15. Personal data
16. Changes to General Terms and Conditions
We reserve the right to make changes to these General Terms and Conditions with effect for the future. We will notify you of any changes to our General Terms and Conditions at the latest four weeks before the planned effective date of the new version. You will have the opportunity to object to changes within the aforementioned four-week period. If you continue to use our AZ Sport Services without objection, you will be deemed to have accepted the new General Terms and Conditions. If you do object to changes, We hereby expressly reserve our right to terminate the agreement by regular notice during its proper term. If and when We make changes to the General Terms and Conditions, We will once again advise you of your right to object, the time period within which the right of objection must be exercised, and the legal consequences of such objection.
17. Final Provisions
17.1 Official contract language
The official contract language is English.
17.2 Governing substantive law
All dealings between the parties are governed exclusively by French law, under exclusion of the provisions of the UN Convention on Contracts for the International Sale of Goods (CISG). Business transactions with consumers residing in the European Union may also be subject to the law that is applicable at the place of the consumer’s residence, if and to the extent that mandatory consumer protection provisions are involved.
17.3 Venue and Jurisdiction
If there is no court in France or another EU country where venue and jurisdiction is proper based on your residence, habitual abode, or corporate domicile, or if you relocate your permanent place of residence to another country outside the EU after the effective date of these General Terms and Conditions, or if your place of residence or habitual abode is unknown at the time legal action is filed, exclusive venue and jurisdiction for any and all disputes arising from this Agreement will be in the courts at the place of our registered office.
If any provisions of these General Terms and Conditions should be or become invalid in whole or in part, the validity of the remaining provisions will remain unaffected thereby. The foregoing provisions apply, mutatis mutandis, if any provisions should have been inadvertently omitted from these General Terms and Conditions.
18. Downloading and Review Options
You may review and print out these General Terms and Conditions at any time at. Additional information regarding your user agreement and your subscription are available in your user account. In the alternative, you may also print out or download the automated order confirmation you received after placing the order.
19. Information about Provider
AZ SPORT MOBILE APPLICATIONS, SAS
5 rue Hippolyte Mulin, 92120 Montrouge
Managing director: Guillaume Maarek
VAT ID No.: FR87902216522
20. Dispute Resolution
The European Commission makes available a platform for online dispute resolution (ODR platform). You can access the ODR platform at. You will find our e-mail address in the imprint.
We have no obligation to participate in any mediation proceedings before any consumer mediation board (ADR) or in any online dispute resolution of the EU (ODR), nor do We intend to do so.